Hi all,
Please notice that most activation problems reports that we receive are due to typing errors. Therefore make sure you are aware of the following simple rules:
General in the Activation Window:1. There is no need to point the mouse and select the fields. Just start typing.
In the Software Serial/Order number field:1. Do not type the "-" - no need for that - just type in all the numbers in sequence.
2. Do not forget to type [Enter]
3. Do NOT use the numeric pad numbers - only the TOP NUMBER ROWS please.
In the Registration/Activation key field:1. Do not mistake "i" with "1" or viceversa.
2. Do not mistake "o" with "0" (zero) or viceversa.
3. Do NOT use the numeric pad numbers - only the TOP NUMBER ROWS please.
Email issues:1. Some of you are not getting our repeated emails. That is maybe because your ISP or your anti-spam filters are blocking/filtering. Sending us obscene or threatening emails will not solve the issue. Fix the problem at your end and you will be getting our replies.
2. Some ISPs (gmx for example) do not accept emails from "foreign servers" (their exact error report). If you have an account with such an ISP, please use a different email address as our support emails do not get through.
3. Usually when you do not get ANY reply from support after 48hrs, it usually means that your ISP or spam filters are blocking our messages. In this case, please use an alternate email address, but still send the original proof of purchase.
4. Our support center is at support@space-shuttle-mission.com. Please do NOT contact us via PM or INFO or any other channel. If you do that we cannot guarantee any support.
General support issues:1. Please do not contact support without attaching your original purchase email and a full HW/OS description. Support cannot answer questions like "I have a problem -can you solve it"?
2. Please DO NOT ATTACH images, Zip, Word, EXE, PDF etc. as they are rejected automatically by the system.
3. We have been receiving support calls from people who have ignored the minimal Hardware Recommendation. Please note that we cannot be held responsible people ignore our recommendations. Ignoring our recommendations are not grounds for a refund either.
4. Please note that the official support reply turnaround is
two UTC (GMT) business days as noted in the Quick Start manual! Although we have answered many times immediately or within a couple of hours, and during weekends and holidays, be aware that sometimes we'll be slower than that - especially during weekends and holidays. We appreciate your patience.
5. Now get this: we've been contacted by people asking for an activation key but they did not buy the game yet... and we thought we've seen it all.
6. Support will NOT answer any mission-related questions. For that we have the forum and the resident Gurus
Thank you
/Admin
========== FRENCH =============
Veuillez savoir que la plus part des problèmes d'activation et du a une mauvaise saisie de la clé. Cependant, assurez vous de suivre les règles suivantes :
Cas généraux dans la fenêtre d'activation :1. Pas besoin de mettre la souris et de sélectionner le champ. Commencez simplement
