Wow, I Have never heard of that before. Have you tried a reinstall, maybe somthing screwed up during the install. I wish I could help you more, bro, and I do wish you the best of luck with your problem. During your install make sure all anti-virus and spyware is off as this can affect any kind of install. Also what may help the tech support people is if you list your computer specs. I know some poeple have had probs with hardware affecting the sim, I don't know if this still happens but hey anything is posible. Good luck, and God Speed.